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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joline Kartak

November 8, 2024

5  out of  5
rating by Joline Kartak
"Excellent service !"
We responded:
"Thanks Joline! Excellent customer service is a huge priority! "
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Carolyn Finch

October 30, 2024

5  out of  5
rating by Carolyn Finch
"Signing up for renter's insurance online was SO EASY, and Carolyn (same name!) was cheerful and helpful on the phone. We get our vehicle insurance from John as well, for two cars and several motorcycles. They're always straightforward and easy to work with. Highly recommend!"
We responded:
"Carolyn, Thanks so much for your feedback and thank you for becoming a customer at this office! We are so happy to have you. Providing a seamless and easy signup process is paramount! We look forward to continuing to serve you in many ways. "
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Don Garon

October 15, 2024

5  out of  5
rating by Don Garon
"Kristy is so personable. She makes you feel like she's part of my family!!"
We responded:
"Thank you Don! Kristy absolutely embodies treating customers like family. This is something we are striving for. We appreciate your business and leaving a review!"
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Paul Heeb

October 15, 2024

5  out of  5
rating by Paul Heeb
"Kristy is amazing for the passion and effort that she puts into her clients such as me with kindness and expertise with fulfilling tasks and meeting needs!"
We responded:
"Hi Paul, Thank you so much for the review. Kristy absolutely puts customers first. We are so happy to hear about your excellent experience with this agency. We are thankful for your business and look forward to continuing to meet all of your needs!"
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Joe Baca

July 26, 2024

5  out of  5
rating by Joe Baca
"John and his staff have been my insurance providers for several years. They are true professionals and are always available to answer any questions and provide sound advice."
We responded:
"Hi Joe, Thank you for this positive review. We do our best to provide great customer service and make recommendations. We appreciate you and look forward to helping you in the future!"
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Melody Schlapper

July 23, 2024

5  out of  5
rating by Melody Schlapper
"Honestly, switching to State Farm was the best choice I have made in the scope of insurance. John and team make it very easy for me to understand what makes sense for my family’s needs. I feel like i have excellent coverage for a good and fair price. I would recommend them to my friends and family over the other major insurance companies that I have used throughout my life."
We responded:
"Wow thanks Melody! We are thrilled to have you as a customer and really appreciate your recommendation. "
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Alex Sarantos

March 27, 2024

5  out of  5
rating by Alex Sarantos
"excellent service"
We responded:
"Thank you Alex! Our goal is to provide excellent customer service for our policyholders. We appreciate your review and your business! "
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Fred Finch

February 22, 2024

5  out of  5
rating by Fred Finch
"I have been a customer of State Farm since 1989 and John Erlandson has been my agent since 2016. There have never been any surprises or problems with my policies. I would highly recommend using John Erlandson as an agent!"
We responded:
"Fred, Thank you so much for this recommendation. We are happy to hear you have had no surprises especially over that long of a time. This is a goal of ours to make sure our customers are educated on their policies, and if there is a claim it is handled well. We really appreciate you! "
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Shaylee Russ

February 13, 2024

5  out of  5
rating by Shaylee Russ
"Great rate! Really good customer service working with Jeff"
We responded:
"Thank you, Shaylee! Jeff is a superstar when it comes to customer service, policy changes, and setting up new insurance policies. We are very grateful to have Jeff on our team!"
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James Reichert

February 5, 2024

5  out of  5
rating by James Reichert
"Thank you for your help on my new car insurance!"
We responded:
"Hi James, You are more than welcome. We love helping customers set up insurance for new vehicles. Thank you for your business and leaving this review. "
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Joni Amundson

January 18, 2024

5  out of  5
rating by Joni Amundson
"Kristy is always on top of anything and everything that’s happening with my accounts. She’s also so pleasant whenever I talk to her."
We responded:
"Thank you Joni! Kristy works extremely hard to keep an eye out for our customers and stay up to date with your accounts. She loves to hear the positive feedback! Thanks a ton. "
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Arthur Tsai

December 8, 2023

5  out of  5
rating by Arthur Tsai
"My experience with Jennifer A. was excellent. When we initially started to communicate about getting quotes for 3 different policies, I did not have all the documents with me at the time. Jennifer was patient and friendly. She gave me time and space to get all the documents ready. Once I have everything I need, she made the comparison easy. I was able to save some money after switching to State Farm. Thank you Jennifer A."
We responded:
"Thank you Arthur, We love helping people compare different options and make sure we find the best deal on your insurance. We absolutely want customers to take their time reviewing and select the correct coverage. We are looking forward to serving you!"
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Kristy White

December 4, 2023

5  out of  5
rating by Kristy White
"Very sharp, they know their field."
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Ginny Mahigan

November 29, 2023

5  out of  5
rating by Ginny Mahigan
"I've been with State Farm since the late 70's have always been happy with them for our home,auto, and business. Other insurance companies have tried to get us to switch ( no I like State Farm) Thanks like a good neighbor. 😊"
We responded:
"Hi Ginny, Thanks so much for your loyalty to State Farm! We believe in treating customers well and offering discounts for long term policyholders. We are here to make sure your experience remains great!"
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Daniel Anderson

November 27, 2023

5  out of  5
rating by Daniel Anderson
"Kristy White is always going above and beyond her service is unmatched"
We responded:
"Thank you Daniel this review means a lot! Kristy has been working with our customers for years making sure everything operates smoothly. We strive to be proactive with customer service and keep things up to date. She absolutely goes above and beyond and we plan to continue to do that!"
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Chris Page

October 12, 2023

5  out of  5
rating by Chris Page
"Kristy and John are the best! Thoughtful and very helpful. Would not get insurance from anyone else. They have been fantastic over the last 10 years!"
We responded:
"Chris, Thank you so much for this review, it means a lot! We have loved helping to make your insurance experience a good one over that long period of time. We strive for consistency, foresight, and great customer service. Thanks again for your business. "
Profile photo of Chris Page

Chris Page

October 12, 2023

5  out of  5
rating by Chris Page
"I could not be happier with the service I get from StateFarm. John and Kristy are the best! They follow up when needed, and if something happens they take care of you quickly and compassionately. The claim process for the home and auto is really easy. I would highly recommend my StateFarm office to everyone I know!"
We responded:
"Thank you Chris, this is what we love to hear!"
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Tenzin N

September 27, 2023

5  out of  5
rating by Tenzin N
"John n Jennifer they both really helped me n my wife about my insurance transactions from previous one to theirs very easily n modest important thing was the quote that we got was the best from all. So me n my wife would really like to thank you guys very much for the help. And yes we will for sure recommend State Farm to our frens n family if they ask about insurance wether it’s auto or home or both. Once again thank you guys."
We responded:
"Hi Tenzin, Thank you so much for recommending Jennifer and myself. It is great to hear we got you the best deal possible! I am so glad we were able to save you all that money on your insurance premiums. We look forward to working with you! Don't hesitate to reach out if you need anything. "
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Amanda Moro

September 19, 2023

1  out of  5
rating by Amanda Moro
"The positive reviews for this man absolutely baffle me. From the start it was nothing but problems. The biggest of which being that I was offered coverage at one rate, which I agreed to and signed on for, only to discover much later that I was being charged $70 more per month than I had agreed to. When I brought this to their attention, I was told the initial quote was just an estimate. I would never have signed on for that higher price, and was never told of the large discrepancy but they signed me on anyway without my consent for that amount. When I asked to be reimbursed, I was told there was nothing they could do to compensate me for their own wrongdoing and was instead offered Drive Safe to save money, which only made me wonder why I was never offered such an option in the first place. John claimed to have proof in his notes that they had sent me a letter regarding this higher price. A letter I never received. When I said to him to show me the note then where I agreed to that price, John simply ignored me, and never responded. I also learned that having a rental covered was an entirely separate option that I did not have, and I did not have it because it was once again never offered or explained. I learned this upon finding my window smashed and learning it could not be repaired for two weeks in below freezing temperatures. Not the best time to find out. And while some of this may seem like common insurance knowledge to some, this was my first time getting insurance of my own and I was directed to John as the person who helps new people. So he knew very well that I wouldn’t have this knowledge and took advantage of that. Or was negligent, or just bad at his job at best. When my car was sideswiped parked on the street, the best they could offer me was to get it repaired myself and they’d reimburse me. I couldn’t afford that and it has never been repaired. Despite having done nothing to help me for my window or my mirror, both of these are now showing up as claims as I try and look for other insurance and affecting my rates. But perhaps the most alarming thing is the fact that they have me listed as at fault in an accident at a time when I did not have a license or a vehicle. This is also causing extreme problems with my rates. When I brought these to their attention, they told me that there was nothing they could do about it, yet when I called another company, I was immediately told that it was my current insurance providers job to contact Lexus Nexus, and take care of the problem. I find it very surprising and alarming that John does not know this. Every problem that I have ever brought to their attention they have told me it is out of their hands, and that there is nothing they can do despite the fact that the problems are almost always their fault. John also likes to whine a lot and claim that he is being attacked when you get frustrated and stop being polite. Unfortunately polite gets you nowhere with these people. I have no doubt he’ll come here to reply, and say how nasty I’ve been. But I only get nasty when I’ve been mistreated. And that is exactly how I feel. I would advise anyone even considering using John, his team, or State Farm in general to run in the other direction. They are not helpful, and they cannot be trusted. These other reviewers may have somehow gotten what they wanted out of this team, but if you want someone you can trust go to someone else."
We responded:
"Hi Amanda, Thank you for leaving a review and your feedback. I do take it to heart and apologize that you did not have a good experience with State Farm. I do care and will work to improve these sorts of situations going forward. Although I completely disagree with your characterization of the events, this is certainly not the experience we strive for. As you know I have already followed up via email with additional resources to assist you with the consumer reports. "
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Patsy Siller

September 13, 2023

5  out of  5
rating by Patsy Siller
"We were very impressed with the friendliness and professionalism of John and his staff when we met to change our insurance to State Farm. He helped us to seamlessly change our insurance coverage and offered us rates less than what we are currently paying with another insurance company."
We responded:
"Thank you Patsy! I am so grateful for your business. I was very happy to find a better home and auto insurance policy for a lower premium. I look forward to working with you!"
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Andrei Karpov

July 6, 2023

5  out of  5
rating by Andrei Karpov
"Great professional service"
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chris heeb

June 30, 2023

5  out of  5
rating by chris heeb
"Jeff Long has been my go to guy at State farm for the last 5 years and he’s a legitimate Allstar! He will hunt down the answer you need and solve the problem! I’m so confidant in his skills I’d vote for him for Mayor! Thx a lot Jeff your the Bezt!👍"
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Lynn Anderson

June 19, 2023

5  out of  5
rating by Lynn Anderson
"John and his team are wonderful. Great communication, trustworthy and always so pleasant. I know when I call it's going to get done. Worry free, stress free! I highly recommend John at State Farm"
We responded:
"Hi Lynn, Thanks a ton for this review. I love helping to put insurance together for investment properties. "
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Rachel Grant

June 7, 2023

5  out of  5
rating by Rachel Grant
"Kristy been terrific! On top of being professional, knowledgeable, kind, and caring, she is proactive and thoughtful in delivering excellent customer service and looking for ways to save us money on our insurance premiums."
We responded:
"Wonderful to hear. Thank you for the feedback!"
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Tommy Linder

June 1, 2023

5  out of  5
rating by Tommy Linder
"John made the process of getting all of our insurance under one roof very easy and seamless. I highly recommend using John as he is very personable and trustworthy."
We responded:
"Thanks Tommy, It was my pleasure reviewing your home and auto insurance and making sure the right coverage was in place. Thanks for leaving this review and insuring with me. I appreciate you! "